Service customer stepping into a rideshare vehicle
Lyft Business for Dealerships

Lower-cost rides that keep your service lane moving

Get service customers where they're going in minutes, for less than you're paying today. Dealers on Lyft see higher CSI, bigger repair orders, and no shuttle overhead.

10–20%
Lower cost per ride, on average*
$0
Platform fee or minimum spend
~6 min
Average pickup time
+43%
Average repair order at Beaman Toyota

*Gridwise, Obi. Average ride cost compared with other rideshare options.

Why Lyft?

Spend less on transportation. Earn more in the service lane.

Your advisors send rides directly from Lyft Business or through an integration with the service tools you already use. Customers don't need an app or a Lyft account, and you only pay for the rides you send.

The lowest-cost way to move service customers

Independent studies (Gridwise, Obi) show Lyft rides cost 10–20% less on average than other rideshare options. No platform fee, no minimum spend, and you only pay for rides your team sends.

Bigger repair orders

Customers who aren't watching the clock say yes to recommended work. Beaman Toyota's average repair order rose 43%, from $150 to $215, after switching to Lyft.

Higher CSI scores

A ride in minutes beats an hour-long shuttle wait. Mercedes-Benz of Hoffman Estates gained 25 CSI points, and Beaman Toyota moved from the bottom 10% to the top 25%.

Retire shuttles and loaners

Turn fixed overhead into a per-ride cost: no drivers, vans, or loaner fleet to fund, insure, and maintain. Stevinson Imports saves $6K a month on shuttle driver pay alone.

The real cost of shuttles and loaners

Fixed overhead you pay for, whether or not anyone rides

Shuttles and loaners cost money every day they exist. Lyft only costs money when a customer takes a ride.

Shuttles

What a shuttle program really costs

  • Driver wages, benefits, payroll taxes, and overtime
  • Van purchase or lease, fuel, insurance, registration, and repairs
  • Dispatch time: phones, route boards, and advisors juggling pickups
  • Customers waiting an hour or more, then declining recommended work
Loaners

What a loaner fleet really costs

  • Depreciation on vehicles you can't sell while they're on loan
  • Insurance, registration, fuel, cleaning, and damage repair
  • Admin: contracts, tracking, late returns, tolls, and tickets
  • About $1.5K a year per loaner, per Stevinson Imports
With Lyft

Pay only for the rides you send

  • No vehicles, drivers, or insurance to carry
  • Cost scales with repair orders, so slow days cost nothing
  • Rides arrive in minutes, not an hour
  • One monthly bill, with per-ride reporting
How it works

How a ride runs in your service lane

01

Drop-off

Customer leaves their car for service. Your advisor sends a ride home right from the Lyft Business dashboard.

02

In transit

Customer gets their driver, vehicle, and ETA by text. No app and no Lyft account needed.

03

Pickup

When the car is ready, your team arranges the ride back to the dealership.

Dealer results

What dealers see after switching to Lyft

Lower transportation spend, faster rides, and customers who stay around for the upsell.

Beaman Toyota

Nashville, TN · Via integration

$150 → $215
Average repair order
$10K
Net monthly savings from retiring shuttles
Top 25%
CSI, up from the bottom 10th percentile

Stevinson Imports

Denver, CO · Directly with Lyft Business

$7K
Added service revenue per week
$6K
Monthly savings on shuttle driver pay
$1.5K
Annual savings per retired loaner
Read the full story →

Mercedes-Benz of Hoffman Estates

Hoffman Estates, IL · Via integration

+25 pts
CSI score
+$2.1K
Daily revenue
2.5 hrs
Staff time saved each day
Read the full story →

Walser Buick GMC Bloomington

Bloomington, MN · Via integration

$10.75
Lower average cost per customer trip
2–3 hrs
Staff time saved each day
“The customer Lyft trip cost was reduced. But more importantly, it kept dealership employees on-site.”Lindsey Trett, Director of Service Process, Walser Automotive Group
Get started

See what you'd save with Lyft

Tell us about your dealership and our automotive team will send a side-by-side cost comparison against what you spend on transportation today, within one business day.

No switching cost: no platform fee, no minimum spend. Book rides directly or through your existing service tools.
  • Free cost comparison for your rooftop
  • Setup takes just a few minutes, with a dedicated Lyft rep
  • Complimentary pick-up / drop-off signage available

Get your dealership's cost comparison

What modes of customer transportation are you currently using? (select all that apply)

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